EWOSOFT — Case Study

Lbooking EWOSOFT AGENT across a premium & luxury hotel group — Likus Hotele i Restauracje

A hospitality intelligence platform combining operational analytics, AI-supported reporting and CRM activation in one coherent decision workflow — deployed across a 5★ hotel portfolio.

Project at a glance

Client: LHR Group — Likus Hotele i Restauracje
Industry: Premium / luxury hospitality (5★)
Solution: Lbooking EWOSOFT AGENT — hospitality intelligence platform (operational analytics, AI reporting, CRM activation)
Scope: Group-wide, multi-property rollout across a 5★ hotel portfolio

About the client

The LHR Group — Likus Hotele i Restauracje — is one of the most recognizable Polish brands in the luxury hospitality segment. Its portfolio is built from five-star properties where history meets modernity and where hosting guests has been elevated to an art. The network includes, among others:

Hotel Stary (Kraków) — regarded as one of the most beautiful hotel interiors in Europe, winner of the Prix Villegiature 2007.
Hotel Pod Różą (Kraków) — the oldest hotel in Kraków, with nearly 150 years of history and classicist interiors.
Hotel Copernicus (Kraków) — a boutique property that was the first in Poland to join the exclusive Relais & Châteaux association.
Hotel Monopol Katowice — the legendary, only five-star hotel in Katowice, with over 100 years of tradition and art déco interiors.
Hotel Monopol Wrocław — a five-star hotel in the heart of Wrocław, blending historic architecture with luxury.
Hotel Warszawa — a five-star property in the legendary Prudential building in Warsaw.
Grand Hotel (Łódź) — the city’s most famous hotel, operating continuously since 1888.

The group runs a multi-property model, combining hotels, restaurants (including Restaurant 13, Concept 13, Vinoteka 13), Wellness & SPA areas and conference centers. Reservations are handled on the lbooking.online platform, and guest loyalty is built through the LLC partner program. Such a complex, premium ecosystem places very high demands on revenue and operations teams in terms of data consistency and decision speed.

The challenge

Operating a portfolio of luxury hotels spread across several cities means dozens of data streams: reservations, sales channels, prices, occupancy, local events, weather, guest segments. In the premium model every pricing decision and every guest interaction carries elevated weight — a mistake costs more, and guest expectations are higher.

Before the rollout, the group faced challenges typical of a 5★ network:

Fragmented data and manual reporting — KPIs stitched together from multiple tools, which slowed reaction to demand signals.
Late detection of deviations — anomalies in occupancy or booking pace were noticed too late to fully protect revenue.
Untapped upsell / upgrade potential — in the luxury segment the value of a single upgrade is high, yet identifying the right reservations was time-consuming.
No shared context across Revenue, Front Office, Sales and CRM — different teams worked on different versions of “the truth.”

The goal was to shorten the path from business signal to operational action — without replacing the existing PMS and without burdening hotel teams with extra manual work.

The solution

The LHR Group deployed Lbooking EWOSOFT AGENT — a hospitality intelligence platform that combines operational analytics, AI-supported reporting and CRM activation into one coherent decision workflow. The rollout covered the platform’s key modules:

Today Dashboard — daily KPI, MTD values and forecast in a single view, so teams spot deviations earlier.
EWOSOFT AI Alert Center — automatic anomaly detection, risk scoring and recommendation of clear next actions before revenue is lost.
EWOSOFT AI Price Intelligence — rate recommendations for specific dates and segments, supporting ADR growth without sacrificing demand.
EWOSOFT AI Upgrade Engine — identification of reservations with the highest upsell and upgrade potential, lifting stay value.
Event Calendar + Demand Signals — combining local events and weather forecast with demand signals.
CRM + Loyalty Activation — segmenting guests by behavior and value and launching campaigns that improve retention (aligned with the LLC program).
AI Chat — talk to the application in natural language; fast answers on KPI, demand, pricing and trends, plus action recommendations with business rationale.

The platform’s architecture works as: data signals (PMS, reservations, events, weather) → AI decisions (anomalies, risk, priorities) → team actions (pricing, upgrade, CRM) → result and KPI (revenue, ADR, occupancy). Integration runs through the Agent Data Service, with no need to replace the existing PMS, which shortened time to first impact and avoided disruption to daily front office and revenue work.

Implementation

The rollout was executed in phases, following the EWOSOFT “enterprise readiness without overloading operations” approach:

1Kick-off and KPI goals — defining goals for individual properties and the whole group.
2Data-source integration (PMS/ADS) and data-quality validation.
3Configuration of AI modules, alerts and operational workflow.
4Working sessions with teams and production go-live with impact monitoring.

Security and access control were tailored to the scale of a 5★ network: role-based permissions (module / property / function), 2FA login and activity monitoring, terms versioning, and an external-first architecture with controlled data fallback.

Results

After deploying Lbooking EWOSOFT AGENT, LHR Group teams gained a single, shared view of demand, pricing and operations, and a shorter path from signal to action. Impact on key metrics (6-month projection: baseline scenario vs. operations with LBooking + AI modules):

+19.8% RevPAR / revenue

+10.1 pp occupancy

+11.6% ADR

RevPAR / Revenue: +19.8% projected uplift.
Occupancy: +10.1 pp potential.
ADR (average daily rate): +11.6% pricing-quality improvement.
Upgrade conversion: +6.2 pp conversion gain.
Time-to-decision: −35 min faster from alert to action.
Reaction to revenue signals: 24/7 mode, faster by a full decision cycle.

Additional qualitative benefits

More precise pricing decisions — one demand–price–operations view without manually stitching multiple tools.
Lower operational risk — AI alerts and an action workflow let teams react before an issue hits performance.
Stronger team execution — shared context across Revenue, Front Office, Sales and CRM speeds up action.

Recognition

The Lbooking EWOSOFT AGENT implementation was nominated in the PRO Tiger competition, organized by Pro Progressio, in the “Most Interesting AI Implementation” category. The nomination confirms that the direction in which EWOSOFT develops hospitality solutions responds to real market challenges — combining operational analytics, AI-supported reporting and CRM activation in one coherent decision workflow. The winners were announced during the Follow the Leaders Gala on 28 May 2026 at Olivia Star in Gdańsk.

Client testimonial

„Finally the whole team works on the same demand, pricing and operational-priority context. Revenue, Front Office, Sales and CRM share one decision layer — less chaos, faster execution.”

Summary

The LHR Group rollout shows that even in the most demanding premium & luxury segment, AI can work directly inside team workflow — detecting anomalies, estimating financial impact and recommending concrete actions. One platform, one source of truth and faster decisions translate into measurable improvement in RevPAR, ADR, occupancy and upgrade conversion, while preserving the character and service standard the Likus hotels are known for.

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