Ewosoft nominated in the PRO Tiger competition — “Most Interesting AI Implementation”

On 11 May 2026, Pro Progressio announced the shortlist for the PRO Tiger awards. Three organisations from across Poland made the “Most Interesting AI Implementation” category: Astellas Pharma Capability Centre Poland, Evorain and EWOSOFT Systemy Informatyczne. Our nomination came for the deployment of Lbooking EWOSOFT AGENT — a hospitality intelligence platform that brings operational analytics, AI-assisted reporting and CRM activation into a single decision workflow.

For a company of our size, reaching the final three alongside the capability centre of a global pharmaceutical group is a distinction in itself. The shortlist was decided on the merits of the implementation, not the size of the organisation.

PRO Tiger nomination diploma for EWOSOFT.

What PRO Tiger is

PRO Tiger is run by Pro Progressio and is the direct continuation of the Outsourcing Stars awards, presented every year since 2013. Across all editions, more than 400 organisations have taken part and over 130 awards have been granted. The competition is non-commercial and open to public and private organisations throughout Poland, recognising innovative companies, startups, local governments and individual managers.

The 2026 edition covered 14 categories, from technology implementations and innovative business solutions, through shared services centres (SSC/GBS/GCC), customer experience, recruitment and onboarding, office space design and investment projects, to Manager of the Year. Entries are assessed by a jury of experts in direct contact with business, and each member scores independently, without access to the other members’ assessments. Category winners receive a statuette and a diploma, announced publicly at the Follow the Leaders gala.

2026 timeline

• 16 March – 17 April — entry period
• until 24 April — formal verification
• until 6 May — jury assessment
• 11 May — shortlist announced
• 28 May — finals and awards ceremony

What earned the nomination: the LHR Group deployment

The nomination came for a multi-property deployment at LHR Group — Likus Hotele i Restauracje, one of Poland’s best-known luxury hospitality brands. Its portfolio includes Hotel Stary, Hotel Pod Różą and Hotel Copernicus in Kraków — the last of these the first property in Poland to join Relais & Châteaux — the Monopol hotels in Katowice and Wrocław, Hotel Warszawa in the former Prudential building, and the Grand Hotel in Łódź, in continuous operation since 1888.

The group runs a multi-property model: hotels, restaurants, Wellness & SPA areas and conference centres, with bookings handled on lbooking.online and guest loyalty built through the LLC partner programme. An ecosystem of that complexity places high demands on revenue and operations teams when it comes to data consistency and decision speed.

The challenge

• Scattered data and manual reporting — KPIs assembled from several tools slowed down reactions to demand signals.
• Late detection of deviations — anomalies in occupancy and booking pace were spotted too late to fully protect revenue.
• Untapped upsell and upgrade potential — in the luxury segment a single upgrade is worth a lot, but finding the right reservations took time.
• No shared context — Revenue, Front Office, Sales and CRM worked from different versions of the truth.

The goal was to shorten the path from business signal to operational action — without replacing the existing PMS and without adding manual work for hotel teams.

How Lbooking EWOSOFT AGENT works

The platform follows one simple logic: data signals (PMS, reservations, local events, weather) → AI decisions (anomalies, risk, priorities) → team actions (pricing, upgrades, CRM) → results and KPIs (revenue, ADR, occupancy).

• Today Dashboard — daily KPIs, MTD values and forecast in one view: ADR, occupancy, RevPAR, room mix, length of stay, channel and country mix, booking window.
• EWOSOFT AI Alert Center — automatic anomaly detection, risk assessment and recommended next steps before revenue is lost.
• EWOSOFT AI Price Intelligence — rate recommendations for specific dates and segments, supporting ADR growth without losing demand.
• EWOSOFT AI Upgrade Engine — surfacing the reservations with the highest upsell and upgrade potential.
• Event Calendar + Demand Signals — local events and weather forecasts set against demand signals.
• CRM + Loyalty Activation — guest segmentation by behaviour and value, plus retention campaigns aligned with the LLC programme.
• AI Chat — a natural-language conversation with the application: questions about KPIs, demand, pricing and trends, with the business rationale behind each recommendation.

Integration runs through the Agent Data Service in an external-first architecture with controlled data fallback, so the hotel keeps its existing PMS and sees results sooner. Access control is role-based (module / property / function), with 2FA sign-in, activity monitoring and versioned policy documents.

How the rollout ran

• Kick-off and KPI targets — set separately for individual properties and for the group.
• Data source integration (PMS/ADS) and data quality validation.
• Configuration of AI modules, alerts and the operational workflow.
• Workshops with the teams and production go-live with impact monitoring.

Results

The figures below are a six-month projection: a baseline scenario compared with operations run on LBooking and its AI modules.

• RevPAR / revenue: +19.8% projected uplift
• Occupancy: +10.1 pp potential
• ADR: +11.6% improvement in pricing quality
• Upgrade conversion: +6.2 pp gain
• Time to decision: −35 minutes from alert to action

Beyond the numbers, the qualitative shift matters: a single demand–price–operations view instead of manually stitching several tools together, 24/7 response to revenue signals, and shared context across Revenue, Front Office, Sales and CRM.

“At last the whole team works from the same context of demand, pricing and operational priorities. Revenue, Front Office, Sales and CRM share one decision layer — less chaos, faster execution.”

The finale: the Follow the Leaders Gala

The winners were announced on 28 May 2026 at the Follow the Leaders Gala, closing Pro Progressio’s two-day congress in the Tricity (27–28 May). The gala took place on the top floors of Olivia Star in Gdańsk and gathered representatives of business, local government, academia and public administration. It was opened by Marcin Skwierawski, Deputy Marshal of the Pomeranian Voivodeship; speakers included Katarzyna Matuszak-Dzierżyńska (Pomerania Development Agency), Wojciech Tyborowski (Invest in Pomerania) and Paweł Orłowski (InvestGDA). The congress itself combined an FDI Business Development Strategy session, the Modern Industry conference, the business services (BSS) conference and Team Leader workshops.

The “Most Interesting AI Implementation” category presented on the gala stage.

The statuette in the “Most Interesting AI Implementation” category went to Astellas Pharma Capability Centre Poland. Our implementation finished in the final three — which we read as a strong signal that hospitality intelligence built in Poland can stand alongside projects from global corporations.

Nominees and winners of Pro Progressio Summit 2026 on stage.

Why this matters to us

The nomination is external confirmation of the premise our product is built on: AI delivers the most value when it works inside the team’s daily workflow — detecting an anomaly, estimating its financial impact and suggesting a specific action — rather than sitting apart as another report generator. That is the direction we keep developing, across more properties and more modules of the platform.

Post updated on 15 August 2026: expanded with details of the competition, the nominated deployment and the gala result.